SVIP Privacy Policy — How We Keep Your Information Secure

Introduction and definitions

SVIP (svip.nz) takes your privacy seriously. This Privacy Policy explains what personal information SVIP collects, why it is collected, and how it is kept secure.

In this policy, "personal information" refers to any data that can directly or indirectly identify you — such as your name, email address, phone number, IP address, or payment details.

What Information We Collect

Registration information

• Full name and date of birth (for age verification)
• Email Address and Mobile Number
• Current address and country
• Preferred language and currency
• Security questions and answers

Identity verification (KYC) information

• Copy of national ID or passport
• Proof of address document
• Proof of payment method ownership

Automatically Collected Information

• IP Address and Device Information
• Browser type and operating system
• Activity logs and session duration on the platform
• Gaming History and Transaction Records
• Cookie and Similar Tracking Technology Data

How we collect data

SVIP collects your information through three main methods:

Information Provided Directly

Information you provide directly during registration, KYC verification, payment processing, or when contacting support.

Automatic Data Collection

When you use the SVIP platform, certain information is collected automatically via cookies, log files, and similar technologies — primarily for security and service improvement purposes.

Via third parties

Required information may be obtained from identity verification providers or payment processing companies.

Purpose of data use

SVIP uses your information solely for the following purposes:

• Account Management: Registration, login, password recovery, and account security.
• Service delivery: Processing gaming, betting, deposit, and withdrawal transactions.
• Security and fraud prevention: Detecting and preventing suspicious activity.
• Fulfilling Legal Obligations: Meeting KYC, AML, and other regulatory compliance requirements.
• Contact: Sending important updates, transaction confirmations, and support communications.
• Service improvement: Analyzing and improving the user experience.
• Personalization: Recommending games and offers tailored to your preferences.

Data sharing policy

SVIP may share your personal information with third parties only in limited circumstances and strictly on a need-to-know basis:

Who It May Be Shared With

• Payment processor: Information required to complete transactions.
• KYC Service Provider: For identity verification purposes.
• Game Provider: Minimum data required to operate gameplay.
• Regulatory authority: As required by legal obligation.
• Law Enforcement: When required by court order or as part of an official investigation.

Never Shared

• To advertising or marketing companies
• To data brokers or information buyers
• For any purpose without your consent

Data protection technology

SVIP protects your data using industry-leading technology. We believe security is non-negotiable.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-factor authentication (2FA): An extra layer of security for your account.
• Firewall and intrusion detection: Protection against unauthorized access.
• Data masking: Sensitive information (card numbers) is partially masked.
• Regular security audits: By independent cybersecurity experts.
• PCI DSS Compliance: International standard for payment card data security.

Cookie Policy

The SVIP platform uses cookies and similar technologies to enhance your experience. Cookies are small data files stored in your browser.

Types of Cookies We Use

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Data retention period

SVIP does not retain your data longer than necessary. Each category of information is subject to a specific retention policy:

• Account Information: For the lifetime of the account + 5 years after closure (for legal purposes).
• Transaction Records: 7 years (in accordance with financial regulations).
• KYC Documents: 5 years after the end of the relationship.
• Gaming Logs: 3 years.
• Support Contact: 2 years.
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — retained for up to 1 year.

Your Rights

As an SVIP member, you have important rights over your own data. To exercise these rights, please contact SVIP Support.